When you are using the new operating system such as Windows 10, there is a possibility of you facing some hardware compatibility problems. In some cases, the mouse pads (and sometimes the touchpads) are not working for some Windows 10 users. This can be a big issue, especially for laptop users.
Fortunately, there are some methods that will help you to fix the mouse that is not working in Windows 10. You can try the first method and move to another if the first one is not helping you to solve the issue.
Method 1: Install the latest drivers
Usually, you will need drivers for Windows 10, so please check the website of the manufacturer for Windows 10 drivers. If there is no Windows 10 drivers, then you need to download the latest Windows 8 and install them in compatibility mode. In order to install the drivers in compatibility mode, the first thing that you have to do is to download the driver and right click the setup file. Then, pick Properties and then head to Compatibility tab. The next thing that you have to do is to check Run this program in compatibility mode for and select Windows 8 from the list. After that, install the driver and see if the issue still persists. In addition, you are able to always check for Windows updates and keep the Windows 10 up to date in order to avoid any compatibility problems.
Method 2: Enable ELAN
In order to enable ELAN, please follow these following steps. First, head to Settings. Second, find Devices and then go to Mouse & Touchpad. Third, scroll down to Related Settings and press on Additional mouse options. Fourth, a thing named Mouse Properties Window should open and in it you have to go to ELAN lab. Fifth, click the device and then press Enable.
Method 3: Enable ETD service
First of all, you need to press Ctrl+alt+Del in order to open Task Manager and go to services tab. Then, find ETD service and enable it. Finally, restart the computer and see if the issue is fixed.
Method 4: Use the hardware troubleshooter
If no one of the methods from above fixed the problem, you can try the troubleshooting tool of Windows 10. You are able to use this one to fix all sorts of issues, including the hardware issues. Here is how to run it. The first thing that should be done is to go to Settings. Then, head over to Updates & Security > Troubleshoot. In the next step, click Hardware and Device and click “Run the troubleshooter”. After that, wait for the process to finish. When everything is done, please restart your computer.
There are some other methods to fix the problem regarding the mouse that is not working. Feel free to visit the official website of Microsoft to find the other methods. If needed, you can also reach out the Microsoft Support and talk to them about the issue.